If you are not satisfied with the response, please contact us at legal@x-ellence.de with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us. X-ellence is neither committed nor obliged to participate in dispute resolution before a consumer arbitration board. The European Commission has set up a European online dispute resolution platform at http://ec.europa.eu/consumers/odr/ . Consumers may use the online dispute resolution platform for out-of-court settlement of disputes arising from online purchase or service contracts.